Terms of service.

Terms of Service — UnderHook Creative

Effective Date: 09-09-2025

Welcome to UnderHook Creative. These Terms of Service (“Terms”) outline how we work with our clients and visitors. By using our website or engaging our services, you agree to these Terms.

1. Services

  • UnderHook Creative provides creative content services, including but not limited to: video production, photography, hybrid content packages, and ongoing content retainers.

  • Specific services, deliverables, and timelines will be detailed in your signed Service Agreement before work begins.

2. Client Responsibilities

  • Clients must provide necessary information, materials, and approvals in a timely manner.

  • Delays in providing information may impact delivery timelines.

  • Clients are responsible for ensuring they have the rights to any materials they provide to UHC.

3. Payment Terms

  • Payment terms will be outlined in each Service Agreement.

  • In general, deposits are required to secure bookings, with the balance due before delivery of final content.

  • Late payments may incur fees as outlined in your agreement.

4. Intellectual Property

  • Clients receive a commercial license for final deliverables once full payment is made.

  • UHC retains the right to showcase work in our portfolio, unless otherwise agreed in writing.

  • Raw files remain the property of UHC unless purchased separately.

5. Cancellations & Rescheduling

  • Cancellations or rescheduling must be communicated promptly.

  • Deposits are non-refundable but may be applied to future bookings at UHC’s discretion.

6. Limitation of Liability

  • While UHC takes every effort to deliver high-quality work, we are not liable for indirect or consequential damages arising from project use.

  • Our total liability will not exceed the fees paid for the specific project.

7. Website Use

  • Visitors may not use this website for unlawful purposes or attempt to disrupt its operation.

  • Content on this site (images, video, copy) is the property of UHC and may not be reused without permission.

8. Updates to Terms

We may update these Terms as needed. Updates will be posted with a revised effective date.

9. Contact Us

If you have any questions about these Terms, please contact us:

info@underhookcreative.com

Bedford, Massachusetts